Last Updated: August 30, 2025

At Rock Bottom Wellness (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our programs or services, or interact with us through Kajabi or our other platforms.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiable Information (PII): Name, email address, mailing address, phone number, or other contact information you provide voluntarily when signing up for free resources, courses, coaching, or subscriptions.

• Payment Information: When purchasing a course or program, your credit/debit card or PayPal information is processed securely through Kajabi’s integrated payment processors (e.g., Stripe, PayPal). We do not store this data directly.

• Health Information (if applicable): For nutrition consultations or protected health information, data is collected and stored securely through HIPAA-compliant systems such as Practice Better.

• Automatically Collected Data: IP address, browser type, time zone, device type, referring pages, and site usage behavior (via Kajabi cookies and third-party analytics like Google Analytics and Meta Pixel).

• Email Engagement: Through services like Kajabi and ConvertKit, we may track which emails you open and links you click.

2. How We Use Your Information

We use the information we collect to:

• Provide access to courses, programs, and memberships.

• Personalize your experience and deliver relevant content.

• Respond to inquiries and customer service requests.

• Send marketing emails and newsletters (you may opt out at any time).

• Improve our website and offerings through analytics and feedback.

• Comply with applicable legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers who help us operate our business. These include:

• Kajabi (course hosting and email automation)

• ConvertKit (email marketing)

• Stripe/PayPal (payment processing)

• Practice Better (HIPAA-compliant EHR for clinical clients)

• Google Analytics / Meta (Facebook) Pixel (analytics and advertising tracking)

All partners are expected to maintain confidentiality and follow industry-standard security practices.

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience. Cookies allow us to:

• Understand how you use our site

• Remember your preferences

• Deliver personalized ads (if applicable)

You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to access certain features.

5. Email and Marketing

If you join our email list, we will occasionally send you updates, offers, and newsletters. You can unsubscribe at any time using the link at the bottom of any email.

6. Data Security

We use industry-standard encryption and secure hosting platforms (such as Kajabi and Practice Better) to protect your personal and health information. No method is 100% secure, but we strive to use best practices to safeguard your data.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Correct or update your information

• Delete your data

• Withdraw consent to data processing

• Lodge a complaint with a data protection authority

To request any of the above, email us at [email protected].

8. Children’s Privacy

We do not knowingly collect data from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the updated date will be noted at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact:

Tiffany Flaten, MS, CNS
Rock Bottom Wellness
📧 [email protected] 
🌐 https://rockbottomwellness.com